Support
Something not working, or a question about Tidygrid? Here are the answers to the most common questions, and how to reach us.
Contact us
Write to szabogergo.ev@gmail.com. We usually reply within two working days, in English, Hungarian or German.
For a bug, please add your phone model and the app version (Settings > About) and, if you can, a screenshot.
Frequently asked questions
How do I restore my purchases?
Open Settings > Purchases and tap "Restore purchases", or tap "Restore purchases" at the bottom of the "Go premium" screen. Use the same Apple ID or Google account you bought with.
How do I manage or cancel my subscription?
Subscriptions are handled by the store, not in the app. On iPhone: open the Settings app, tap your name, then Subscriptions, and choose Tidygrid Plus (or App Store > your profile picture > Subscriptions). On Android: Google Play > your profile picture > Payments & subscriptions > Subscriptions.
Deleting the app does not cancel a subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.
Do I need an account?
No. Tidygrid has no accounts and works offline. Your progress, streak and settings are stored on your phone, so deleting the app also deletes them. Purchases are tied to your store account and can always be restored.
How do I change my ad and tracking choices?
Where the law asks for it (for example in the EU, the UK and Switzerland), Settings > Privacy > "Privacy choices" opens the ad consent form again so you can change your answer.
On iPhone, tracking is controlled by iOS: Settings app > Privacy & Security > Tracking > Tidygrid. Anonymous usage statistics have their own switch in Settings > Privacy and are off unless you allow them.
Tidygrid Plus or the one-time Remove Ads purchase turns the full-screen ads off. Ads are never shown when you open the app or in the middle of a puzzle.
How do I delete my data?
Almost everything stays on your phone: uninstalling the app deletes it. For the little data that reaches our servers (a random install id, the push token if you allowed notifications, the anonymous purchase id), email us and we will delete it.